DEPARTMENT OF DEVELOPMENT SERVICES
COVID-19 UPDATES – new operational guidance
For the latest updates on New Operational Guidance please Click Here
ATTENTION: THE DEVELOPMENT SERVICES BUILDING MAXIMUM CAPACITY IS 40 CUSTOMERS. TO BE IN COMPLIANCE, CAPACITY IS MONITORED REGULARY AND CUSTOMER SERVICES MAY BE MODIFIED, AT ANY TIME. RECEPTION/EARLY ASSISTANCE DESK SERVICES AND TICKETS MAY NOT BE AVAILABLE DURING PEAK CAPACITY, WHICH IS USUALLY BETWEEN THE HOURS OF 2:00 PM – 4:00 PM. THANK YOU FOR YOUR PATIENCE. PLEASE CONTACT DDS@pwcgov.org OR 703-792-6930 FOR FURTHER ASSISTANCE.
One of the steps of your project will be visiting the Development Services Building.
How to Start:
Visit the Customer Assistance Desk, where a Development Technician will verify your Prince William County address and ask questions about your project to customize the services you receive. Experienced customers familiar with the process may use the Self Serve Kiosk.
Once a ticket is created with services, it will be put into your first service queue. Ticket Number is determined by your first service.
Once your first service is completed, your ticket is routed to the next service on the ticket. The ticket is then placed into the next department queue based on your entry time. This can shift tickets in that queue slightly when older tickets are given a higher priority.
Customer Flow Management
The Development Services Building is equipped with an Automatic Queuing System. Customer Assistance Desk staff will create a service ticket that is custom made for your service needs. The queuing system will allow you to relax in relative comfort in the lobby while your virtual ticket does the waiting in line for you. The Automatic Queuing System allows a more managed customer flow.
- More relaxed lobby environment
- Tickets queued to services based on enter time
- Managed multi-counter transitions
- Multiple services can be “programmed” to the ticket for automatic routing
Prince William County has implemented a new partnership approach to the application process. A Process Manager will be assigned to all commercial projects to help ensure that services are comprehensive and seamless from the customer perspective. For more information about the Project Management Program, e-mail ProjectManagement@pwcgov.org.