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Prince William County Grievance Procedure under the Americans with Disabilities Act (ADA) 

Prince William County is committed to ensuring that all of its citizens have full access to its programs and services. As a local government, Prince William County is subject to Title II of the ADA. Title II protects qualified individuals with disabilities from discrimination on the basis of disability in the services, programs, activities, or benefits of all State and local governments.

The following is the County’s procedure for those who wish to file a complaint alleging discrimination on the basis of disability in the County’s provision of services, activities, programs, or benefits. It is intended to provide an avenue for prompt and equitable resolution of complaints. Complaints involving employment issues will be referred to the appropriate County agency for review and investigation in accordance with the County’s Personnel Policy Manual.

  1. Complaints should be addressed to one of the County’s two ADA Coordinators:

Matthew Villareale
Assistant Director of Public Works
5 County Complex Court, Suite 260
Prince William, VA 22192
(703) 792-6820
Email: MVillareale@pwcgov.org

Debbie Andrew
Director of Parks and Recreation
14420 Bristow Road
Manassas, VA 20112-3932
(703) 792-4284
Email: DAndrew@pwcgov.org

  2. Complaints should be in writing and should state information such as name, address, and phone number of the complainant and location, date, and description of the problem.  Alternative means of filing complaints such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.  
  3. Complaints should be filed in as timely a manner as possible, but no later than 60 days after the alleged violation, or discovery thereof.
  4. The ADA Coordinator or designee will notify the complainant in writing (or by some other agreed upon format) within 15 days of the receipt of the complaint that the complaint has been received and is under review, and/or that additional information is needed prior to the initiation of an investigation.  
  5. The ADA Coordinator will ensure that the complaint is investigated by appropriate County personnel.  The ADA Coordinator or designee shall issue a response of determination (in an appropriate and agreed upon format) to the complainant within 45 days after the initiation of the investigation.  The determination will explain the County’s position and offer options to resolve the complaint, when appropriate. 
  6. If complainant objects to the County’s determination, he or she may file an appeal to the County Executive’s Office within 15 calendar days after receiving the determination. 
  7. Within 15 days of receiving the appeal, a member of County Staff designated by the County Executive’s Office will contact and/or meet with complainant to discuss complainant’s basis for appeal.  Staff member will conduct any additional investigation he or she determines to be necessary.  Staff member will issue their determination (in an appropriate and agreed upon format) within 15 days following their meeting with complainant.  The determination will respond to each of the complainant’s objections to their initial determination.  This determination will be the final determination of the County. 
  8. The ADA Coordinator will maintain all documents relating to a complaint for a period of three years. 

 

NOTICE - A complainant has the right to file a complaint at any time with the appropriate federal or state agency, including the U.S. Department of Justice, including at any time throughout this process, or if the County's final determination is not to his or her satisfaction.

For information about the ADA and how to file a complaint with the U.S. Department of Justice, telephone 1-800-514-0301 (voice), 1-800-514-0383 (TTY), or go to the Internet site for the U.S. Department of Justice's Civil Rights Division.