Inter Library Loan
I
nternet Accessible
D
atabase (ILLiad)


bullet image Welcome to ILL and ILLiad
bullet image ILL FAQ
bullet image ILL Policy  
  bullet imageCopyright Information
 
bullet imagePrivacy Policy
bullet image Our Lending Policy
(for borrowing libraries)

bullet image ILLiad FAQ
bullet image ILLiad Help
bullet image Explanation of ILLiad Statuses
bullet image First Time User
bullet image Logon to ILLiad

bullet image InterLibraryLoan@pwcgov.org or call (703) 792-4894
PWPLS Home Page

Prince William Public Library System
info graphicFrequently Asked Questions about ILLiad

  1. What is ILLiad?
  2. Why do I need my library card number and password to use ILLiad?
  3. What if I forget my Username?
  4. What if I forget my password?
  5. What Web browser should I use?
  6. How can I use the system if I don't have Internet access?
  7. Is security a problem if I use a public workstation?
  8. Why does my browser say that you're sending a cookie? What's in it?
  9. Who do I contact if I have problems with or questions about ILLiad?
  10. Is ILLiad a secure site?

 

What is ILLiad?

ILLiad is our web-based system for Interlibrary Loan.  ILLiad is an acronym for InterLibrary Loan internet accessible database.

Back to Top

Why do I need a library card number, username and password to use ILLiad?

Your username and password allow secure access to information about your requests. It can also enable you to edit your personal information such as your address or phone number. Your Username and password can be anything you like and are case sensitive. We recommend that you follow good security practice and choose a password that is different from those you use to access other systems. However, no one but you will know your password, not even the library staff. The password you set is stored in an encrypted file.

Your library card number is required on the registration form in order to confirm eligibility for Interlibrary Loan service. It is the 14 digit barcode number located on your Prince William Public Library System card.

Back to Top

What if I forget my Username?

In the event that you forget your Username, contact the Interlibrary Loan Office by email at InterLibraryLoan@pwcgov.org or call (703)792-4984. We can tell you what your Username is.

Back to Top


What if I forget my password?

In the event that you forget your password, and the password hint does not help, contact the Interlibrary Loan Office by email at InterLibraryLoan@pwcgov.org or call (703)792-4894. We can then reset your password allowing you access to ILLiad. Please change your password once you logon to ILLiad.

Back to Top

What Web browser should I use?

You need a Web browser that can handle forms and tables.  We recommend either Netscape Navigator version 3.0 or greater or Microsoft Internet Explorer version 3.0 or greater. Both browsers are available for the Windows 3.x, Windows 95 or NT, and Macintosh O/S operating systems. Netscape Navigator is available for UNIX.

Back to Top

How can I use the system if I don't have Internet access?

There are computers available for your use in all Prince William Public Library System locations.  Should you need assistance, ask at the information desk.  Staff will be glad to assist you.

Back to Top

Is security a problem if I use a public workstation?

Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your interlibrary loan requests, you can take the following steps:

  1. Access  ILLiad only from your personal computer or an otherwise secure workstation.
  2. When using a public access workstation, exit from the Web browser before you leave the workstation. This prevents the Back button from accessing the pages you were using.
     
  3. To exit from the Web browser (from a Prince William Public Library System public access workstation):
     
    • Exit from ILLiad
    • Press Control, Alt, Delete
    • Click on Log Off
    • You will be asked: Are you sure you want to log off? Click on Yes.
      This will return the screen to the Prince William Public Library System homepage.
       
Back to Top

Why does my browser say that you're sending a cookie? What's in it?

The Active Server Pages technology that we use to provide live reporting for the web sends a Session ID to be stored on your machine. You can refuse this cookie and still be able to use the ILL web pages and ILLiad without any problems.

Back to Top

Who do I contact if I have problems with or questions about ILLiad?

Contact the Interlibrary Loan office by phone, (703)792-4894, or by email, InterLibraryLoan@pwcgov.org.

Back to Top

Is ILLiad a secure site?

ILLiad is not currently a secure site. It is behind a firewall, which does not allow access without a User ID and password.
Passwords are encrypted, they cannot be viewed or accessed by anyone, including Library staff.

Back to Top