December 2018 PSCC Employee of the Month: Colleen Colgan
I’m very pleased and
honored to recognize Telecommunicator Colleen Colgan as the December 2018
Employee of the Month for her outstanding efforts to recognize a man in mental
health distress who dialed 911 claiming to have dialed by mistake.
Colleen’s sixth sense told her that may not be the case and continued to engage
him in dialogue until she determined he was in need of medical attention for
his mental health. He was ultimately voluntarily transported to the
hospital for treatment by police officers. We’ll never know for sure what
Colleen may have prevented by not treating this as just another accidental 911
call and by engaging him in conversation until officers could arrive to assess
him in person and ultimately transport him to the hospital for treatment.
But we know that all too often these incidents often end up tragic and
fortunately this one did not.
Director Eddie L. Reyes