August 2018 PSCC Employee of the Month: Jennifer Woods
Telecommunicator I Jennifer Woods with the Office of Public Safety Communications has been selected as the Employee of the Month for August 2018. She was nominated by Assistant Shift Supervisor Jennifer Sims.
Jennifer Woods was nominated for her superb handling of a "Text-to-911" call for service involving a child who had been assaulted. "Text-to-911" is a newer 911 technology available to citizens in Prince William County. This feature provides a means of communication for persons who are not able to speak out loud to call for help.
Jennifer rendered the necessary assistance to a child in crisis as she gathered needed information that could not be relayed in a usual telephone conversation. Jennifer's focus on the child's welfare, ability to effectively communicate by text with the child, and her ability to continually update the call for service are commendable. As a result, the police were dispatched and intervened.
Jennifer's handling of this incident illustrates the value of "Text-to-911", but even more so, the value of a very effective telecommunicator!