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Public Safety Communications
PSCC Employee of the Month


 December 2018 PSCC Employee of the Month: Colleen Colgan

I’m very pleased and honored to recognize Telecommunicator Colleen Colgan as the December 2018 Employee of the Month for her outstanding efforts to recognize a man in mental health distress who dialed 911 claiming to have dialed by mistake.  Colleen’s sixth sense told her that may not be the case and continued to engage him in dialogue until she determined he was in need of medical attention for his mental health.  He was ultimately voluntarily transported to the hospital for treatment by police officers.  We’ll never know for sure what Colleen may have prevented by not treating this as just another accidental 911 call and by engaging him in conversation until officers could arrive to assess him in person and ultimately transport him to the hospital for treatment.  But we know that all too often these incidents often end up tragic and fortunately this one did not.

Director Eddie L. Reyes


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