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Human Rights Office
Long-Term Care Ombudsman

What Is The Ombudsman Program?

What Is The Ombudsman Program? The mission of the Long-Term Care Ombudsman program is to advocate for people receiving long-term care services in nursing homes and assisted living facilities. Long-Term Care Ombudsmen and Long-Term Care Ombudsmen volunteers are trained and certified to work with residents and families to resolve care and residents’ rights issues.

What Ombudsmen Do: ombudsman.jpg

  • Receive, investigate and work to resolve complaints about long-term care services

  • Counsel residents and family members on how to express their concerns and work toward resolution of care issues

  • Assist residents in exercising their rights

  • Provide information about nursing homes, assisted living facilities and home health care agencies

  • Mediate concerns between residents and/or their families and the facility

  • Provide residents and their families with information about government benefits and the services provided by other agencies, and make referrals where appropriate

  • Provide training for long-term care staff and consult with providers with the goal of providing good care and improving residents’ quality of life

Volunteer Opportunities Available

The Prince William Human Rights Office's Long-Term Care Ombudsman Program is looking for people who are empathetic, diplomatic, assertive and skilled communicators to be Volunteer Ombudsmen.

The Long-Term Care Ombudsman Program is available Monday through Friday from 8:00am to 5:00pm. To contact the Long-Term Care Ombudsman please call 703-792-7662 or email LTCOmbudsman@pwcgov.org.

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