Since the implementation
of EnerGov in November 2014, staff members have continued to identify,
prioritize and implement a number of system enhancements. Our goal is to make
the system as efficient and user friendly as possible, for both staff and our
customers. At the present time, we are focusing our efforts towards improving
some of the internal features of the system. While these system enhancements
will not directly impact your use of the system, the enhancements will improve
the efficiency of the staff members using the system, which will improve our
ability to serve you better.
One very important
enhancement being developed is the use of our Proffer Module. This module is
used to manage the tracking and enforcement of Proffer and Special Use Permit
(SUP) Conditions. Although the Proffer Module was functional when we rolled
out the system in November, we made a conscious decision not use the feature
until we had established the necessary business processes and had educated our
customers on these new processes. We are currently in the process of kicking
off this effort and hope to have the module up and running by the fall 2015.
Since this module directly impacts our customers and the citizens of Prince
William, we are placing this effort as a top priority.
The Phase II component
of the EnerGov project includes Electronic Plan Review. Our initial plan was to
start efforts on this phase of the project in the spring 2015. We are still
very excited about this phase of the project; however, due to some higher
priority efforts associated with the EnerGov system, we are pushing the start of
the electronic plan review phase of the project to the fall
Thank you for your
continued patience as we work to further enhance the EnerGov system . I will
continue to keep you posted on our efforts. If you have questions or concerns
with the system, please contact us at DMS@pwcgov.org.
Director of Development
Prince William County implemented a new Development Management System (DMS), EnerGov, on November 12, 2014. The new DMS has many benefits and will help expedite services that are provided by all Development Services Agencies. Please be patient while we transition to our new system. Some services may take longer than expected so please plan your development services activities accordingly.
What does that mean for you as a Customer of Prince William County?
The new DMS also provides customers with 24/7 access to project information through a one-stop online portal, The Development Services ePortal, that replaces many of the eServices such as:
- Land Plan Review Status
ePortal Services requires users to register for an account in order to perform some functions. To expedite your use of the ePortal site you may REGISTER ONLINE for an ePortal account.
Frequently Asked Questions
Why did the County go to a new system?
Prince William County’s Development Agencies needed to implement a new technology to replace the aging Tidemark system. The new system, EnerGov, is an enterprise application that is fully integrated with the GIS, is mobile enabled and helps streamline regulatory processes that govern licensing, permitting, land management and citizen response.
Who do I call if I experience issues?
The County has set up a Customer Call Center to assist with customer questions and basic technical support. You may contact the Customer Call Center (703-792-6875), Monday through Friday 8:00am to 5:00pm or email at DMS@pwcgov.org.
What is ePortal and why should I use it?
The ePortal System is a website that offers 24-hour access to the following services: Permits, Inspections, Plans, Requests, and Code Enforcement. It is replacing the outdated technology used for the homegrown applications: ePlanStatus, ePermits, eInspections, eInspectionSchedule, Land Plan Review Status . The system also gives customers and citizens the ability to view and track development plans that have been submitted into the County system. The data that is viewed through the ePortal comes directly out of the EnerGov system so that the most up-to-date comments and information is available to the viewer. Online Services provides citizens, contractors, developers, and agencies an opportunity to conduct business over the internet 24/7. ePortal significantly improves the development processes by integrating the following functions: permitting, inspections, business home improvement contractor licensing , citizen request, land use planning and project review.
I am a long time customer, why do I have to provide contact information?
Global contact information in the new DMS is handled much differently than it was in the previous system. Because we will be creating contacts from scratch, this provides us an opportunity to revisit and validate information associated with all customers. The DMS system will require Prince William County staff to verify and validate all contact information entered into the system. This will ensure that the most accurate information is received and staff can provide the best customer service possible using a partnership approach.
Does this require action on my part?
Yes, you will be asked to fill out a form with your company/contact information and submit it the first time you do business with PWC. The new system offers many improvements over the old Tidemark system and required us to change some of practices and procedures, such as the way we handle Global Contacts. Entering global contacts from the required form provides us an opportunity to revisit and validate information associated with all customers.
Do I have to use the ePortal for Inspection scheduling?
No. You may continue to schedule or cancel inspections by phone through the IVR (Interactive Voice Response) system at 1-866-457-5280.The new IVR no longer asks you for your Permit number. You will be required to have the 6 digit IVR pin number associated with your permit. Your pin number is located on the top right hand corner of your permit. If you are unable to locate your pin number, please call us at 703-792-6875.
Click here for a full list of
Frequently Asked Questions
Still have questions?
Contact DMS staff at DMS@pwcgov.org