Development Management System Project / EnerGov  


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Prince William County will be implementing their new Development Management System (DMS), EnerGov, beginning November 12, 2014. The new DMS will have many benefits and will help expedite services that are provided by all Development Services Agencies. Please be patient while we transition to our new system. Some services may take longer than expected so please plan your development services activities accordingly. 

 

What does that mean for you as a Customer of  Prince William County? 

  
 

ePortal Services 

The new DMS will also provide customers with 24/7 Access to project information through a one-stop online portal, The Development Services ePortal,  that replaces many of the eServices such as:

  • ePlanStatus
  • ePermits
  • eInspections
  • eInspectionSchedule
  • Land Plan Review Status

 

ePortal Services will require users to register for an account in order to perform some functions. To expedite your use of the new ePortal and be ready for use on November 12, 2014 and to confirm your contact information, you may PRE-REGISTER for an ePortal account.

 

 

 Frequently Asked Questions

 
  • Why is the County going to a new system?
    • ​Prince William County’s Development Agencies have been working on a new Technology Improvement Program to replace the aging Tidemark system. The new system, EnerGov, will be an enterprise application that is fully integrated with the GIS, will be mobile enabled and will help streamline regulatory processes that govern licensing, permitting, land management and citizen response.

  • Does this require action on my part?
    • ​Yes, you will be asked to fill out a form with your company/contact information and submit it the first time you do business with PWC after the system goes live. The new system offers many improvements over the current Tidemark system and will require us to change some of practices and procedures. One will be the way we handle Global Contacts. Because we will be creating contacts from scratch, this provides us an opportunity to revisit and validate information associated with all customers.

  • What is ePortal and why should I use it?
    • The ePortal System is a website that offers 24-hour access to the following services: Permits, Inspections, Plans, Requests, and Code Enforcement. It is replacing the outdated technology used for the homegrown applications: ePlanStatus, ePermits, eInspections, eInspectionSchedule, Land Plan Review Status . The system also gives customers and citizens the ability to view and track development plans that have been submitted into the County system.  The data that is viewed through the ePortal comes directly out of the EnerGov system so that the most up-to-date comments and information is available to the viewer. Online Services provides citizens, contractors, developers, and agencies an opportunity to conduct business over the internet 24/7. ePortal significantly improves the development processes by integrating the following functions: permitting, inspections, business home improvement contractor licensing , citizen request, land use planning and project review.  

  • Who do I call if I experience issues?
    • The County has set up a Customer Call Center to assist with customer questions and basic technical support. You may contact the Customer Call Center (703-792-6875) Monday through Friday 8:00am to  5:00pm or email at DMS@pwcgov.org.

       

  • I am a long time customer, why do I have to provide contact information?
    • Global contact information in the new DMS is handled much differently than it is in the existing system. Because we will be creating contacts from scratch, this provides us an opportunity to revisit and validate information associated with all customers. The new DMS system will require Prince William County staff to verify and validate all contact information entered into the system. This will ensure that the most accurate information is received and staff can provide the best customer service possible using a partnership approach.

  • Do I have to use the ePortal for Inspection scheduling?
    • No. You may continue to schedule or cancel inspections by phone through the IVR (Interactive Voice Response) system at 1-866-457-5280.The new IVR no longer asks you for your Permit number. You will be required to have the 6 digit IVR pin number associated with your permit. Your pin number is located on the top right hand corner of your permit. If you are unable to locate your pin number, please call us at 703-792-6875.

 

Still have questions?

Contact the project team staff at DMS@pwcgov.org

 

 
 
 

 Training Opportunity!

 

PWC will be offering training to the public on the new Development Management System that will go into effect in November 2014.

Training will cover ePortal and related topics, such as:
· Search Features
· Apply for permit (Residential Trade Contractors)
· Schedule Inspection/IVR
· Manage accounts
· See comments on plans
· Registration
· Hearings and Meetings
· Help documents
· Requests or Complaints
  
Class Schedule
Classes will be held on the following dates and times at 5 County Complex Court, Woodbridge, VA 22192, conference room 202, located at the top of the stairs on the second floor:
Monday, October 20, 2014 - 7:00pm to 9:00pm
Tuesday, October 21, 2014 -1:00pm to 3:00pm, 4:00pm to 6:00pm, 7:00pm to 9:00pm
Tuesday, November 18, 2014 4:00pm to 6:00pm, 7:00pm to 9:00pm
Registration is not required to attend these sessions!!
 

 Get the latest news!!

 
Stay informed with project updates by signing up for the Development Management System eNotification.
 
 
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