Development Management System / EnerGov  


Message from the Director of Development Services - 12/1/14
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Today marks our third week of operation with the new EnerGov system.  We are very pleased with the design and functionality of the system.  As staff gain more experience and confidence working within the system, our  processing efficiencies will greatly improve.  We are also very excited about the reporting capabilities associated with the new system, which  will vastly improve management’s ability to monitor development activity and make appropriate resource allocations in advance of being overwhelmed with workload (which translates into time delays and expenses for our customers).  This system feature alone will save our customers valuable time and money.
As we work through the learning curve associated with EnerGov and address the glitches associated with the rollout of any large scale system, we appreciate your continued patience.  Staff members are working hard to ensure we are able to meet your customer expectations.  At times, we are experiencing some significant delays at our development counters.  These delays have caused us to limit our services at select development counters.  In order to ensure you will get your business transactions completed, please try to arrive at the Development Services Building as early in the day as possible.  Our customer waiting times and transaction times have been improving, so we are hopeful that we will be back to full capacity within the next several weeks.
Thanks again for your patience.  If you have questions about the new system, please do not hesitate to contact me.  I would welcome the opportunity to provide you additional information about our system and how it will help us provide you with better service.
Wade Hugh
Director of Development Services
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Prince William County implemented a new Development Management System (DMS), EnerGov, on November 12, 2014. The new DMS has many benefits and will help expedite services that are provided by all Development Services Agencies. Please be patient while we transition to our new system. Some services may take longer than expected so please plan your development services activities accordingly. 

 

What does that mean for you as a Customer of  Prince William County? 

  
 

ePortal Services 

The new DMS also provides customers with 24/7 access to project information through a one-stop online portal, The Development Services ePortal,  that replaces many of the eServices such as:

  • ePlanStatus
  • ePermits
  • eInspections
  • eInspectionSchedule
  • Land Plan Review Status

 

ePortal Services requires users to register for an account in order to perform some functions. To expedite your use of the ePortal site you may REGISTER ONLINE for an ePortal account.

 

 

 Frequently Asked Questions

 
  • Why did the County go to a new system?
    • ​Prince William County’s Development Agencies needed to implement a new technology to replace the aging Tidemark system. The new system, EnerGov,  is an enterprise application that is fully integrated with the GIS, is mobile enabled and helps streamline regulatory processes that govern licensing, permitting, land management and citizen response.

  • Does this require action on my part?
    • ​Yes, you will be asked to fill out a form with your company/contact information and submit it the first time you do business with PWC. The new system offers many improvements over the old Tidemark system and required us to change some of practices and procedures, such as the way we handle Global Contacts. Entering global contacts from the required form provides us an opportunity to revisit and validate information associated with all customers.

  • What is ePortal and why should I use it?
    • The ePortal System is a website that offers 24-hour access to the following services: Permits, Inspections, Plans, Requests, and Code Enforcement. It is replacing the outdated technology used for the homegrown applications: ePlanStatus, ePermits, eInspections, eInspectionSchedule, Land Plan Review Status . The system also gives customers and citizens the ability to view and track development plans that have been submitted into the County system.  The data that is viewed through the ePortal comes directly out of the EnerGov system so that the most up-to-date comments and information is available to the viewer. Online Services provides citizens, contractors, developers, and agencies an opportunity to conduct business over the internet 24/7. ePortal significantly improves the development processes by integrating the following functions: permitting, inspections, business home improvement contractor licensing , citizen request, land use planning and project review.  

  • Who do I call if I experience issues?
    • The County has set up a Customer Call Center to assist with customer questions and basic technical support. You may contact the Customer Call Center (703-792-6875), Monday through Friday 8:00am to  5:00pm or email at DMS@pwcgov.org.

       

  • I am a long time customer, why do I have to provide contact information?
    • Global contact information in the new DMS is handled much differently than it was in the previous system. Because we will be creating contacts from scratch, this provides us an opportunity to revisit and validate information associated with all customers. The  DMS system will require Prince William County staff to verify and validate all contact information entered into the system. This will ensure that the most accurate information is received and staff can provide the best customer service possible using a partnership approach.

  • Do I have to use the ePortal for Inspection scheduling?
    • No. You may continue to schedule or cancel inspections by phone through the IVR (Interactive Voice Response) system at 1-866-457-5280.The new IVR no longer asks you for your Permit number. You will be required to have the 6 digit IVR pin number associated with your permit. Your pin number is located on the top right hand corner of your permit. If you are unable to locate your pin number, please call us at 703-792-6875.

 Click here for a full list of
Frequently Asked Questions

 

Still have questions?

Contact  DMS staff at DMS@pwcgov.org

 

 
 
 

 Get the latest news!!

 
Stay informed with project DMS and ePortal updates by signing up for the Development Management System eNotification.
 
 
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