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What Is The Ombudsman Program?

 
What Is The Ombudsman Program? The mission of the Long-Term Care Ombudsman program is to advocate for people receiving long-term care services in nursing homes and assisted living facilities. Long-Term Care Ombudsmen and Long-Term Care Ombudsmen volunteers are trained and certified to work with residents and families to resolve care and residents’ rights issues.
 

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  • Receive, investigate and work to resolve complaints about long-term care services
  • Counsel residents and family members on how to express their concerns and work toward resolution of care issues
  • Assist residents in exercising their rights
  • Provide information about nursing homes, assisted living facilities and home health care agencies
  • Mediate concerns between residents and/or their families and the facility
  • Provide residents and their families with information about government benefits and the services provided by other agencies, and make referrals where appropriate
  • Provide training for long-term care staff and consult with providers with the goal of providing good care and improving residents’ quality of life
 
 

Volunteer Opportunities Available

The Prince William Area Agency on Aging’s Long-Term Care Ombudsman Program is available Monday through Friday from 8:00am to 5:00pm. To contact the Long-Term Care Ombudsman please call 703-792-7662 or email dvantiem@pwcgov.org. Individuals interested in becoming Long-Term Care Ombudsman volunteers should contact the Agency’s Volunteer Coordinator at 703-792-4583.