If you are a Comcast customer and are experiencing service problems or have a billing question, first contact Comcast's customer service department at 703-730-2225, or 1-800-COMCAST. You may submit written questions or complaints to Customer Service, Comcast, 11101 University Boulevard, Manassas, VA 20110. Include your name, address, phone number and cable account number. Describe the problem in detail, and be sure to include your desired outcome. If you would like more information about Comcast, click this link to visit the Comcast website.

 

If you are a Gatehouse customer and are experiencing service problems or have a billing question, first contact Gatehouse's customer service department at 866-832-5627. You may submit written questions or complaints to Gatehouse Networks, 263 Quigley Boulevard, New Castle, DE 19720. Include your name, address, phone number and cable account number. Describe the problem in detail and be sure to include your desired outcome.

  

If your complaint is not resolved satisfactorily after following these steps, you may choose to file a complaint with the Cable Television Coordinator for Prince William County.