The Development Services Building is equipped with an Automatic Queuing System. Project Early Assistance Desk staff will create a service ticket that is custom made for your service needs. The queuing system will allow you to relax in relative comfort in the lobby while your virtual ticket does the waiting in line for you.  

The Automated Queuing System allows a more managed customer flow.

Some Benefits:

• More relaxed lobby environment
• Tickets queued to services based on enter time
• Managed multi-counter transitions
  • Multiple services can be “programmed” to the ticket for automatic routing 

First steps:

Either visit the Project Early Assistance Desk where a Development Technician will ask questions to determine your needs.

    OR

Experienced customers, familiar with the process, can use the Self Serve Kiosk.

The Queue:

Once a ticket is created with services, the customer’s ticket will be put into his or her first service queue. Ticket Number is determined by his or her first service.

Q-Next:

Our Development Technicians at the Counters and the Project Early Assistance Desk use Q-next software for Ticket management functions. Technicians call tickets and manage tickets using this software. Data about services is collected using “matter codes.”

Routing:

Once the customer's first service is completed, his or her ticket is routed to the next service on the ticket. The ticket is then placed into the next department queue based on his or her entry time. This can shift tickets in that queue slightly when older tickets are given a higher priority.